Privacy Policy

1. Introduction

Cozy Living Hubs ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our renovation services. We comply with the California Consumer Privacy Act (CCPA) and all applicable privacy laws.

2. Information We Collect

2.1 Personal Information You Provide

When you submit forms on our website or engage our services, we may collect:

• Full name and contact information (email, phone, address)
• Property address where services will be performed
• Project details, budget range, and preferred timeline
• Communication preferences and messages you send us
• Billing and payment information (processed through secure third-party processors)

2.2 Information Collected Automatically

When you browse our website, we may automatically collect: IP address, browser type and version, device information, pages visited, time spent on pages, and general geographic location. This information is used in aggregate form to improve website performance and user experience.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide renovation quotes and consultations
• Schedule and perform contracted renovation services
• Process payments and maintain financial records
• Send project updates, contract documents, and warranty information
• Provide ongoing customer support and follow-up communications
• Send our newsletter (only if you explicitly subscribe; unsubscribe anytime)
• Improve our services, website, and client experience
• Comply with legal obligations and protect our legitimate business interests

4. How We Share Your Information

We do NOT sell your personal information to third parties. We may share information with:

• Service Providers: Subcontractors, material suppliers, and permit offices (only information necessary to complete your project)
• Payment Processors: Secure third-party payment processors for billing purposes
• Professional Advisors: Attorneys, accountants, and insurers when legally necessary
• Legal Authorities: When required by law, court order, or to protect our rights and safety

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission, secure storage, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain client information for the duration of our business relationship plus the period required by California law for contractor records (typically 4 years post-project completion). Newsletter subscribers' information is retained until unsubscribe. You may request deletion of your information at any time, subject to legal retention requirements.

8. Your California Privacy Rights

Under the CCPA, California residents have the right to:

• Know what personal information we collect and how it's used
• Access the specific pieces of personal information we hold about you
• Delete your personal information (with limited exceptions)
• Opt-out of the sale of personal information (we don't sell data)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us using the information below. We will verify your identity before responding to requests.

9. Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us immediately for deletion.

10. Third-Party Links

Our website may contain links to third-party websites (social media, supplier sites, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

11. Newsletter & Marketing Communications

If you subscribe to our newsletter, we will send periodic emails with renovation tips, project showcases, and promotional offers. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly. We honor all opt-out requests within 10 business days.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a new "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

For privacy questions, requests to exercise your rights, or any concerns about this Privacy Policy, please contact us:

Cozy Living Hubs
122 Freed Drive, Stockton, California, USA 95206
Phone: (209) 631-5468
Email: info@cozylivinghubs.com